Returns & refunds

7-day returns

If a piece isn't right, you can request a return within 7 days of delivery. Items must be unused and in original packaging.

How to return

• Sign in and open My orders.
• Choose the delivered order and select Request return for the item.
• Once approved, we'll arrange a pickup or share return instructions.

Refunds

After we receive and inspect the piece, your refund is issued to the original payment method and typically reaches you within 5–7 working days. You can follow its status under My returns.

Handmade variation

Slight variations in colour, texture and form are part of handmade work and are not defects.

Not returnable

• Gift cards
• Custom or personalised pieces
• Items damaged after delivery through misuse